To Dr. Ward and his very supportive staff:
Thank you all for your great professionalism and support in helping me achieve my goals. You have made the challenge a much more positive and comfortable process, for which I greatly appreciate!
-CM

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Dear Dr. Ward:
Just a short note to say thanks. I am so pleased with the results of my breast lift one year ago. You have given me increased self-esteem and I am enjoying life.
-FO

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Staff was nice; Dr. Ward was very kind and straight to the point (No nonsense) I was amazed as I have had other surgeries without such information packages and teaching
-RS

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After coming for a consultation I felt I didn't have to consider another office. I felt very comfortable with Dr. Ward and trusted him with my operation.
-JS

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Dr. Ward was very forthright and honest with me I felt. He did not fill my head with unrealistic expectations, which I appreciated.
-DT

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I had considered another plastic surgeon but felt more comfortable with Dr. Ward.
I found the pre and postoperative packages most valuable - they were extensive and professional. Any time I need to be reassured or informed I would find the information in the booklet. Very helpful!

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To Sharon, Dr. Ward and staff members:
Thank you so much for going above and beyond any expectations one may expect to receive in regards to patient care. You are second to none. Thanks for making my entire experience pleasant.
-LG

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Sharon was awesome
-CT

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Sharon is very warm and makes you feel comfortable
-KK

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Sharon was great at making me feel comfortable.
-LL

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Amazing and understanding
-LS

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Very understanding and helpful
-KL

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I would not change anything- the preoperative package is very thorough and necessary. I still refer to it.
-N

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I truly appreciated the sincere interest in my needs and wants. The follow-up immediately after the surgery was second to none.

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All staff was very friendly, caring and extremely professional
-GL

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The entire experience was great.
-NS

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I am thrilled with the results and if I ever need more surgery I wouldn't hesitate to come to Dr. Ward. The flowers after my operation were a nice touch. Thanks so much again.
-SJ

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Nice, friendly, calming eyes.
-CM

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My doctor and my friends are recommending Dr. Ward after seeing my result.
-RS

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A friend had the procedure done by Dr. Ward and both she and my Doctor highly recommended him.
-LA

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I am very pleased; I wish I had done this years ago.
-JC

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Staff in the Valley Surgery Centre were great, they explained what they were doing every step of the way.
-JS

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Dr. Ward was so highly recommended and I was impressed with him.
-VM

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I was thoroughly impressed with the time involvement and care before, during and after surgery
-CT

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It's amazing how this surgery has lifted my self-esteem. I am absolutely pleased with my new body- I cry happy tears. Thank you Dr. Ward.
-BM.

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I want to thank you all for making my dreams come true. I never thought it would ever affect me as much as it has having breast surgery, but now I feel more complete, like there was something missing all my life and I found it. Thank you.
-BM

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I feel beautiful again after 3 children.
-LM

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I "brag" about my surgical result all the time. Valley Surgery Centre very "high class, posh" surroundings.
-N

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I am very satisfied, Dr. Ward exceeded my expectations.
-JS

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My operation was a total positive experience from beginning to end. Dr. Ward and his staff were with me through the whole procedure and were very positive, professional and caring.
-JS

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I want to thank Dr. Ward and Sharon for being so informative and most of all the caring the both of you had for me, which definitely put me at ease.
-LA

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The receptionist was very friendly in person and on the phone. Atmosphere friendly, warm and professional
-JT

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Professional and helpful.
-SC

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I appreciate how well you kept me informed re appointments and expectations.
-N.

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Sharon was the best I have dealt with and I will always be back and wish to deal with her.
-KJ

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First impression is the office is very clean and nice.
-Sc

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After calling in and speaking with the receptionist I knew I would be well looked after.
-LM

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The facilities were great and the service was wonderful. My experience in the office helped lower my anxiety.
-TI

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The staff were great, I felt really welcome and cared for.
-KL

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I must say your kind professional staff and the facilities all made my procedure more pleasantly memorable. Thanks to all.
-SP

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Staff were great. I think I called too much but everybody was sweet and patient with me.
-DT

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Diane was great at finding me an earlier appointment, helped me with my request for an earlier surgery.
-PP

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The receptionist as well as the nurses were very nice and helped me with my nervousness.
-CM

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When I called the office the receptionist was very warm and friendly - this made me feel confident.

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Office staff and procedures:

• Staff were courteous and helpful.
• Waiting time was fast and accommodating; I really appreciated this.
• My first impression was one of professionalism.
• I chose the office as it seemed the nicest facility and the staff was more reassuring.
• Diane and Sharon always returned my calls and attended to my concerns.

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Nursing staff and surgery scheduling:

• Can't think of any way to improve the experience.
• Nursing care following the procedure was excellent.
• I found the staff very helpful and friendly during the surgery; the staff there put me at ease. After surgery care was excellent.
• All concerns were answered.
• I found the office very accommodating.
• Nursing staff were "perfect."

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The consultation process:

• Brochures very informative and professional.
• Dr. Ward was caring and made me feel comfortable.
• Friendliness of the receptionist was impressive.
• All staff were friendly and professional.
• Felt I had as much time as I wanted to ask questions
• After all of the information I received and the warm friendly voices on the phone I decided to cancel my other consultations. I felt very comfortable with Dr. Ward's credentials, the friendliness and professionalism of his staff. It was very important to me to feel that my decision to have plastic surgery was not frowned upon, that my feelings could be understood and appreciated.

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Dr. Ward and surgery:

• Thank you Dr. Ward and staff. Very natural result, good judgment.
• I love my surgical result.
• I have already recommended 2 friends who have since booked surgery with Dr. Ward.
• My experience with your facility not only met my needs but surpassed my expectations of the quality of care I was given.
• When comparing my experience with others who had similar surgery elsewhere, I find that I was better informed and had better results because of that. Also, it seems that other patients were sent home with less comfortable bras, and were not informed about obtaining the best possible scar.

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